Returns + Exchanges

30-Day Return and Exchange Policy:  

At Turner Hat, we want you to be completely satisfied with your purchase. If you’re not, here are the details of our return policy:

Eligibility:

• To be eligible for a return, your item must be unused, in the same condition as when you received it. 

Timeframe:

• You have 30 days from the date of delivery to initiate a return.

Return Process:

• Contact our customer service team via email (info@turnerhat.com) or phone (334-257-4774) to request a return authorization.
• Once approved, we’ll provide instructions on how to return the item.

Refunds:

• Upon receiving the returned item, we will inspect it.
• If approved, your refund will be processed within 5 business days.
• Refunds will be issued to the original payment method.

Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or damaged.

Exclusions:

• Hats that show signs of wear, misuse, or alteration are not eligible for return.
• Clearance or sale items are final sale and cannot be returned.
• Custom sized orders- Hats now run in sizes S-XL, if you request a specific size we cannot complete a return.

Contact Us:

• If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help!